Our founders, Chet Dickow & John Cyzak, take time from their busy schedules to help you out!
Chet: Because we've built a reputation as southeastern Wisconsin and northeastern Illinois remodeling leader, our customers frequently pick up the phone looking for straight answers to common do-it-yourself dilemmas.
John: So for this months Tips from the Pros section of our web site we're going to take an actual call and show you how we treat our customers. OK, here's our caller, Bob.
Chet: Hi Bob, what can we help you with today?
Bob the Caller: Hi guys! Here's my problem - my entire tub and shower enclosure was tiled, and now quite a few of the ceramic tiles where the ceiling meets the wall have cracked. What should I do?
John: Wow, that's not good, Bob. Professionally installed tile should last a long time. How long ago did we remodel your bathroom?
Bob the Caller: You didn't tile my bathroom, I did it myself a year ago.
Chet: Oh, I see, you bought your tile from Dickow-Cyzak. We only carry the finest brands and we stand firmly behind all the products we sell, so you're in luck, Bob. Quality ceramic tile shouldn't crack after only a year, so tell me which of our brands did you buy?
Bob the Caller: I didn't buy it from you, I got at a discount tile warehouse.
John: Well, check your warranty, go back to the place you bought and...
Bob the Caller: I did that already, and there is no warranty, strictly cash and carry.
Chet: Ouch. I guess the best advice is to remove the broken tiles and replace them with the leftover tile. Here's what you do...
Bob the Caller: I can't do that. I didn't buy any extra tile a year ago and the manufacturer has gone out of business. The tile has a pretty distinctive pattern and I haven't seen anything like before or since.
John: I think the only choice you have now is either tile over it all or rip it out and start over...
Bob the Caller: No, no, no! I don't have time to do that! I'm a dead man! You don't understand. My wife says we should have come to Dickow Cyzak in the first place, but no, I had to do it myself...
Chet: Gee, Bob relax, we fix problems like yours everyday! Before we go any further, I need to know what's behind the tile. Is it cement board or...
Bob the Caller: I don't remember! I think... maybe it was... Oh, I'm a dead man.
Chet: Bob, please calm yourself.
Bob the Caller: How about I schedule an appointment for one of your free in-home estimates and have you guys do it right this time?
John: Now that's the best tip I've heard all day!
This shower is one of the many completely finished vignettes in our showroom. Visit us to really see the quality of our work!
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